What the client is asked for.
“The basics we need before we start working together.” is the line your client sees at the top of the checklist. Every item below can be edited once you copy it.
| # | Document | Accepts | Needed |
|---|---|---|---|
| 1 | Photo ID | PDF, Photo · up to 2 | Required |
| 2 | Proof of addressA utility bill or bank statement from the last 3 months. | PDF, Photo · up to 2 | Optional |
| 3 | Signed engagement letter | PDF · up to 1 | Optional |
When to use it.
Photo ID is required and asks for the expiry date. Proof of address and the signed engagement letter are optional until you decide your firm needs them every time.
Firms in mortgage, HR, insurance, legal, marketing and education start here and add their own items in the checklist builder.
New client onboarding: questions and answers
What should a new client onboarding checklist include?
This checklist starts with photo ID, proof of address from the last 3 months and a signed engagement letter. Add the items your industry needs.
Does it work for industries without a dedicated pack?
Yes. It is market-neutral and available to every firm. Use it as the base for your own checklist.
More templates.
Your next client is the last item on the list.
Copy this checklist into your firm, change what you need, and send it to your first client.